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Sewing a smile — sewing without worry since 1968
baby lock

Help & Service

Frequently Asked Questions

Answers about warranty, your account, serial numbers and your machines — sorted by topic, in the language you set above.

Topics · 5

Warranty

Everything about warranty extension and warranty claims.

3 questions

Machines

Registration, serial number and care of your machine.

5 questions

Accessories & spare parts

Presser feet, spare parts and your wishlist.

2 questions

App & account

Sign-in, notifications and your user account.

4 questions

Troubleshooting, maintenance and care

Help with thread breaks, broken needles, uneven stitches and machine noise

1 questions

Can't find your question?

Write to support — with a photo or video if it is about a problem with the machine.

Support & contact